Frequently Asked Questions
Do I have to insure my goods?
Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.
Please refer to our StoreProtect page for more information https://www.tarkaselfstorage.com/protection
How do I calculate my Maximum Replacement Value?
We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.
Please refer to our StoreProtect page for more information https://www.tarkaselfstorage.com/protection
How do I calculate my Maximum Replacement Value?
We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
- household linin and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehcile, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
- any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
- doocuments, where the Replacement Value shall be calculated as the pysical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstition, but excluding the value of the information contained in the documents.
If you opt for StoreProtet:
If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all of your property stored at the time of loss or damage, the the liability under StoreProtect will be reduced to reflect the proportion that you Maximum Replacement Value bears to the actual total Replacement Value ("Proportional Reduction").
For example: if the total replacement value of your property is £10,000, but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of your property is lost or damaged, our liability would be £1,500.
Please read our Self Storage Agreement (https://www.tarkaselfstorage.com/terms) and StoreProtect Addendum (https://www.tarkaselfstorage.com/protection) for further information.
Is there anything I can't store?
There are certain items which are not suitable for storage. Please note the following list, and also refer to condition 6.3 of our Self Storage Agreement:
You must not store (or allow any person to store) any of the following in the Unit:
- food or perishable goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin;
- any living creatures;
- E-scooters, E-bikes, E-skateboards or any battery-powered vehciles of any similar kind;
- combusitble or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
- firearms, explosives, weapons or ammunition;
- chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazordous substances;
- any Goods that omit fumes or odurs;
- any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfits/smuggled) tabacco or alcohol and unlicensed or unsafe goods (such as toye, electrical goods, medicines, areosols, cosmetics, fireworks);
- goods which are environmentally harmful or that are a risk to property of any person;
- currency, deeds and securities;
- Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
- any goods which are contaminated with food or any other substance which may deteriote, rot, become mouldy or attract vermin.
Please read our Self Storage Agreement (https://www.tarkaselfstorage.com/terms) for further information.
